The Services and Infrastructure sectors are undergoing significant changes, across all market segments and business models. Managers need to shift from "infrastructure managers" to "integrated service and solution providers".
The boundaries between infrastructure operators and service providers are becoming more and more subtle, with new players rapidly assuming market leadership positions by leveraging new business models, integrating segments, minimising investment and ownership of physical assets, and leveraging the network management and optimisation, pricing and customer ownership capabilities provided by digital technologies and new consumption patterns.
We need Executives who are able to generate the transformation of organisations, who know how to move according to different paradigms and with much greater speed than in the past, who are able to enhance and optimise existing assets, improving the customer experience and taking full advantage of the opportunities provided by the digital transformation. Customers increasingly demand "solutions" and not just services.
The Key2people team has considerable experience in supporting both incumbent customers and new market entrants in the passenger, logistics, transport infrastructure management, airline, rail and mass transit sectors.